SHIPPING POLICY

Shipment processing time

All regular orders are processed and sent to the post office (or picked up) within 3-5 days for a product that is available on the site. Shipping time from that point depends on the carrier and time of year.

Custom orders will be discussed over the phone, and I will let you know at that point what the estimated delivery date and shipping cost would be (however keep in mind something may come up that might delay it slightly...especially changes to your order).

There is a non-refundable deposit of 50% of the total price upon signing the contract for custom work.

 We do not ship on weekends or holidays.

Shipping may be delayed if we are experiencing a high volume of orders, but we will let you know this on the website.

Please make sure you plan extra time for shipping during the Christmas holiday season.

Shipping rates and delivery estimates

Currently shipping is free throughout Canada and the USA (except for custom orders).

Shipment to P.O. boxes or APO/FPO addresses

This option may not be possible depending on the shipping company or size of item; you may need to provide an alternate shipping address.

Customs, duties, and taxes

Trokk Woodwork is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Trokk Woodwork is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods, and take pictures of the item/damage before filing a claim.

International Shipping Policy

At the moment we only ship throughout Canada and the USA, but may expand in the future.